Your Home

Repairs

Report a repair and find out more about repairs and gas servicing

Find out more
Pay Your Rent

My Account, Direct Debit... find out more about the range of payment methods we offer

Pay Your Rent
Your Tenancy

Helping you to understand and maintain your tenancy

Find out more
Health and Safety

We promote high standards of health and safety

Health and Safety
Your Estate

Find the contact details for your Neighbourhood Team and Estate Walkabout dates

Your Estate
Right to Buy and Leasehold

If you have been a tenant for more than three years, you will generally have the right to buy or acquire your home

Right to Buy and Leasehold
Condensation and Mould

Damp, mould and condensation can be caused by a number of different reasons

Condensation and Mould
Home Maintenance

We want you to have a home and community you are proud to live in

Home Maintenance
Improving Existing Homes

We have carried out a number of improvement projects throughout the District

Improving Existing Homes
Get Involved

We offer a range of involvement opportunities for customers

Get Involved with Rykneld Homes
Abuse to Staff

At Rykneld Homes we want our staff to be safe at work

Abuse to Staff Not Tolerated

Allowing Access to Your Home

Looking after and improving the homes we have and supporting the people who live in them is a key priority for us.

Our staff and contractors require access to your home for a range of reasons including:

Electrical Condition Reports
Gas Servicing and Safety Checks
Repairs
Damp and mould inspections and treatment
Fire safety works to communal flats.

We will send out a letter to inform you of when we intend to visit. If your appointment is not convenient, it is important that you let us know as soon as possible and we will be happy to rearrange this for you.

Failure to allow us access to carry out these essential inspections and works could be putting you, your family and your neighbours at serious risk.

Fire Safety works in communal flats is a statutory requirement to ensure the safety of all customers, visitors and agents attending the block of flats. We are required by law to carry out surveys and appropriate works.

Allowing access to your home is part of the terms and conditions of your Tenancy Agreement:

7.5 You must allow our staff, agents or contractors sent by us into your home at all reasonable hours for the purpose of inspecting the property or carrying out any works which we think are necessary. You should always ask to see official identification before letting anyone in. Our staff wear their identification which will be easily visible to you.

7.6 In an emergency we may need to get in immediately. In the event that access is denied, we may use reasonable force to gain entry to your home. If access is denied when inspection and repairs are needed, we may take legal action to enter your home, or you could be prosecuted for obstruction. Please note that you must give access for urgent safety work such as servicing gas appliances.