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Compliments, Comments and Complaints

We use compliments, comments and complaints from customers and service-users to shape our services. We monitor our performance dealing with complaints on a quarterly basis through our Comprehensive Performance Report.

Please let us know what you think about our services, whether it is good or bad.  Your feedback can help to shape future service delivery.

When we receive a compliment, we make sure this is passed on to the individual or team so they know that their good work has made a difference.

When we receive a complaint, we follow our Complaints Policy so that you know what you can expect from us.  It ensures we have a consistent method of investigating and dealing with complaints and turning a negative experience into a positive outcome!

Please complete our Contact Us form to let us know about your experience.


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01246 217670


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Rykneld Homes Ltd, Pioneer House, Mill Lane, Wingerworth, Chesterfield S42 6NG