Tenant Satisfaction Measures Results

Your views and comments about the housing services we deliver for you are really important.

Your feedback helps us to identify what we are doing well and where we need to make improvements.

To the question:

Taking everything into account, how satisfied or dissatisfied are you with the service provided by Rykneld Homes?

84.8% of customers reported they were satisfied / very satisfied

• Satisfaction with the repairs service - 89.2%
• Satisfaction that Rykneld Homes keeps you informed - 75.6%
• Satisfaction that Rykneld Homes listens to your views and acts on them - 71.1%
• Satisfaction that Rykneld Homes makes a positive contribution to neighbourhoods - 68.5%
• Satisfaction that Rykneld Homes treats you fairly and with respect - 85.8%
• Satisfaction that Rykneld Homes keeps communal areas clean and well maintained - 72.9%
• Please see the TSM Full Results 2023/24 for full management information measures and perception measure responses.