They can be found in each of the specific service areas on our website. Where possible these include clear timescales, or how services will be delivered so you know what to expect when you request a service.
Performance against measurable customer standards such as repair priorities, customer safety compliance checks, anti social behaviour and complaints performance are reported on the performance page of the website. You can also find them in the Customer Annual Report published in Your Rykneld, our customer magazine. Each year we undertake the annual Tenant Satisfaction Measures survey and publish the results of so you can see how Rykneld Homes is performing.
How we tackle Anti Social Behaviour
Compliments, Comments and Complaints
How do we compare to others?
We have included a link to the Government Website which publishes the results for all social landlords in the UK so you can compare NEDDC/Rykneld Homes performance and rent levels against all other social landlords – Councils and Housing Associations.
Link to the latest data tables on rents, lettings and tenancies published by the Ministry of Housing, Communities and Local Government:
Table 702 Local Authority average weekly (social and affordable) rents, by District.
Link to the latest data tables on Tenant Satisfaction Measure published by the Regulator of Social Housing:
