Keep Warm Keep Well

To stay warm and healthy, keep your home heated above 18 degrees C
If you above Pension Age and don’t already receive Pension Credit, visit the GOV.UK website to see if you qualify
Keep basic items such as soup, long life milk and teabags in the cupboard in case you can't get to the shop
Have plenty of hot food and drinks to keep you warm
Take advantage of the winter flu jab available through the NHS or in some cases your employer
Try to keep active to stay warm. If you cannot walk around, try chair-based exercises
Layer up - several thin layers are better at keeping you warm than one thick layer
Know where your stop tap is located - you'll need to turn it off quickly in the event of a burst pipe
Keep your kettle filled and store bottles of water in case your water is turned off
Be a good neighbour - keep an eye on others living around you and if you have any concerns, please let us know.

Frozen Condenser Boiler

If your condensing boiler stops working in very cold weather, the condenser waste pipe outside your home may have frozen. Try defrosting it with hot water. Once thawed, the boiler must be reset.

Emergency Repairs

In the event of heavy snow, we may offer a limited emergency repairs service only - allowing us to channel resources to the most urgent cases.

Anyone telephoning our Contact Centre during sever weather will be told the level of service we are operating and the likely timescales.

You can report an emergency repair by calling 08000 121 621 24 hours a day 7 days a week.

We will put information on our website and social media:
Twitter: @Rykneld_Homes
Facebook: @RykneldHomes

There may be financial help available during the winter months to help with the cost of heating your home. Find out more on Page 4 of this leaflet: