Rykneld Homes is a part of the North East Derbyshire Community Safety Partnership, which brings organisations together to enable us to bring to justice those causing anti social behaviour and provide support for people affected by it.
Rykneld Homes always strives to provide a high level of service, but recognise that there may be times when we don't get it right. This is where the ASB Case Review comes in.
The ASB Case Review gives victims of anti social behaviour the right to request a review of their case, if their concerns have not been dealt with or acted upon and organisations have been unable to resolve the serious persistent, or targeted, anti social behaviour successfully.
If you haven’t already reported the anti-social behaviour, you should report it to us
The aim of the review is to see whether anything else can be done and possibly find solutions that may not have been considered before.
In Derbyshire, the ASB Case Review process is managed by the local council on behalf of the other organisations that will be involved in the review, such as the police, local health teams and housing providers.
You can use the ASB Case Review if:-
- you have reported three or more related incidents of anti-social behaviour, within the last six months.
It doesn’t matter who the anti-social behaviour has been reported to (the council, the police or your landlord), please use the ASB Case Review application form (opens in a new window on the North East Derbyshire District Council website)
You can apply for the ASB Case Review on behalf of someone else but you must provide their consent, with the application form.
A detailed explanation of the threshold for the ASB Case Review is contained within the Guidance Notes for the ASB Case Review Application Form.
If you haven’t already reported the anti-social behaviour, you should report it to us.
The ASB Case Review is not intended to be an alternative to our complaints procedure, which is designed to deal with complaints about individual officers or services.
The complaints procedure is appropriate for concerns such as:-
- if staff have been rude or disrespectful to you
- if staff have given inaccurate or misleading information
- if staff have promised things, such as telephone calls or meetings, and have not delivered on these
- if the organisation has failed to follow their policy and/or procedure.
If you have followed the relevant organisation’s complaints procedure and you are still dissatisfied, you will be given information about the Housing Ombudsman.
In order to use the ASB Case Review, you must complete the application form. The application form can be accessed via the North East Derbyshire District Council website.
If you require a hardcopy of the ASB Case Review Application Form, or help completing the form, contact Faye Green, Community Safety Manager, North East Derbyshire CSP, 2013 Mill Lane, Wingerworth, Chesterfield, Derbyshire, S42 6NG, email faye.green@ne-derbyshire.gov.uk or telephone 01246 217015.
We will confirm receipt of a completed ASB Case Review Application Form, within five working days.
The council will review the information you have provided, to determine whether your case meets the ASB Case Review threshold. If it does, the ASB Case Review will take place. This will involve agencies sharing information, such as with the police, housing, environmental health, social care and health providers, depending on the nature of the case. The ASB Case Review will discuss the issues you raise, consider what action has already been taken and consider recommendations for additional action to resolve the problem.
The council will inform you of the outcome and recommendations of the ASB Case Review.
If you are not satisfied with the outcome of the ASB Case Review, you can lodge an appeal with the Office of the Police and Crime Commissioner for Derbyshire. For more information go to:
Derbyshire Police and Crime Commissioner website
As part of the North East Derbyshire Community Safety Partnership, we welcome the opportunity to review cases of anti-social behaviour, but the council may reject ASB Case Review applications if they are thought to be prejudicial, discriminatory, malicious, unreasonable or vexatious.
ASB Case Review Application - opens in a new window on the NEDDC website
