We are focused on improving the services we offer Our Performance

We report our performance on an annual and quarterly basis and publish this on this website, in our 'Your Rykneld' newsletter and in our Customer Annual Reports.  If you would like more information about our performance, please get in touch.

In 2023, we will be implementing the Government's new Tenant Satisfaction Measures. These include:

• Overall satisfaction
• Keeping properties in good repair
• Maintaining building safety
• Safety checks
• Respectful and helpful engagement
• Effective handling of complaints
• Responsible neighbourhood management.

We will report performance against these on our website, in the Your Rykneld newsletter and the Customer Annual Report.

Performance Reports

Take a look at how we performed through our quarterly key Performance Indicators.

We publish reports to show how we are performing against our key performance indicators.