Our Customer Board is made up of customers and residents who work with us for the benefit of everyone.  They are responsible for looking at the performance and policies of Rykneld Homes. Their findings are reported to the main Board and are an important part of helping us to maintain high standards.

The role of the Customer Board includes:

  • Helping to establish our performance standards
  • Acting as a “critical friend” on behalf of customers and residents, providing advice to Rykneld Homes and its Main Board, in relation to its Housing Service delivery and reviewing policies and strategies
  • Looking at customer satisfaction levels
  • Ensuring customers are consulted before major changes to housing services are introduced.