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What you said about us

It’s always good to hear your feedback which helps us to know when we are getting things right – and sometimes when we get them wrong! Your comments help us to improve our services. Please see below some of the recent compliments sent in by our customers, which is fantastic given the difficult year we have all faced.


Charity Appeal

Staff at Rykneld Homes received thanks from the Chair of North East Derbyshire District Council, Martin Thacker MBE, for their fund-raising efforts to support his Appeal for Ashgate Hospice. “Thank you for organising the recent charity collection for my Appeal, Ashgate Hospice. Everyone is aware of the difference the Hospice makes for cancer patients and their families across North Derbyshire. Your contribution to the Appeal will go towards enabling the Hospice to continue their amazing work. I am grateful to you all for choosing to support my Appeal. I appreciate your kindness and generosity.”

Polite and courteous

A customer in Eckington wrote to thank us regarding improvements to her home in Eckington. “I would just like to thank you and every member of your team for the works carried out at my property. From you initially coming to visit me to explain the work involved and right up to the finished job, I cannot thank you all enough. Every member of your team has been polite and courteous, but most of all the speed it has taken the guys to complete it has been absolutely amazing. Your Management Team have constantly been on the estate and always answered any questions. You are all absolutely fabulous.”

Thank you

A customer in Eckington wrote to praise our Housing Support Team. “I just wanted to say thank you so much for letting the house swap go so quickly. I absolutely love it here and the neighbours are so nice too. Thank you for all your help.”

Above and beyond

Our Housing Support Team received praise from a customer who moved into a home in Holmewood. “I just want to say thank you for supporting me getting the gas uncapped on the property. The housing officer made numerous phone calls to the energy providers and the gas engineer. She managed to sort this out on the day and definitely went above and beyond to help rectify the issue. I want to say a big thank you to her and the team.”

Professional and helpful

A relative wrote to thank us for the help given to her father. “Thank you for everything you did for Dad over the few years he was at this address, I can honestly say he enjoyed his time at this property, and your employees who came in and out for one reason or another, were always professional and helpful.”

Big thank you

A customer rang to praise the work of one of our joiners. “I just want to say a big thank you to the joiner who has been to my flat. He is a gentleman, he is very polite and well spoken. He offered to remove his shoes when entering the property, he complimented my flat on how nice it was. I want to say thank you to your team.”

Making things easy

A customer in Dronfield rang to thank our staff. “I would like to compliment the rents team on working out my Direct Debit amounts every year and I am grateful that it’s made so easy. I would also like to compliment the call centre for always being there to take on the bad things people call about. I know that I can call for any problems I have.”


Get in touch

Complete our online form

Call 01246 217670

Email us contactus@
rykneldhomes.org.uk

Write to us Rykneld Homes Ltd, Pioneer House, Mill Lane, Wingerworth, Chesterfield
S42 6NG

Twitter @Rykneld_Homes

Facebook @RykneldHomes

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