Putting customers at the heart of our service delivery has always been a top priority for Rykneld Homes.
Our award-winning tenant involvement work has helped us to achieve excellent satisfaction ratings for the services we provide, and we are always looking for new ways to ensure the customer voice continues to be heard when developing our services.
Our Operational Board is made up of customers and residents who work with us for the benefit of everyone. They are responsible for looking at the performance and policies of Rykneld Homes. Their findings are reported to the main Board and are an important part of helping us to maintain high standards.
The role of the Operational Board includes:
- Helping to establish our performance standards
- Acting as a “critical friend” on behalf of customers and residents, providing advice to Rykneld Homes and its Main Board, in relation to its Housing Service delivery and reviewing policies and strategies
- Looking at customer satisfaction levels
- Ensuring customers are consulted before major changes to housing services are introduced.