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How to Guides

Something as simple as your pilot light going out could mean a wait without hot water or heating until we can get an operative to you.

We have provided some easy to follow instructions for some small repairs. Follow the step by step guide before you call the Contact Centre to report your repair and you may save yourself some time! We also have some video guides on our YouTube channel.

Please only follow these guides if you feel confident to do so.


How to use a Surestop Switch landing page button
How to Isolate a Radiator landing page image
How to reset a trip switch landing page image
How to change a thermostat battery landing page image
How to bleed a radiator landing page image
How to thaw a condensate pipe
How to Isolate a Water Supply landing page image
How to repressurise a Worcester Greenstar 30i