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Rykneld Homes

Community Liaison Officers

There may be times when your home no longer meets your long term housing needs or there is a need for you to be re-homed. This may be for one of the following reasons:

  • Your circumstances have changed and you are struggling with the size of the property  
  • Major structural repairs may be required
  • Major improvement works
  • Adaptations are not practicable or feasible in your current home
  • Redevelopment projects have been approved which will affect you
  • You may be under occupying


If a move is required for any of these reasons, our Customer Liaison Officers (CLOs) will support you throughout the process. We will work with you to:

  • Identify and view and accept an appropriate property
  • Agree on a moving date and co-ordinate the removals company
  • Your assigned Customer Liaison Officer will assist you to pack and prepare for the move
  • The CLOs will ensure the new 'allocated' property is made ready for the move keeping you informed and involving you where appropriate.


Community Liaison Officers Photograph

Moving Home

Support before You Move

If you have to move home our CLO’s will ensure that they manage the process with you and on your behalf reducing the burden on you and your family. They will help you with the following:

  • Agree level of assistance required for moving
  • Co-ordinate the removal process
  • Liaise with Housing and Support Officer for new tenancy sign up
  • Support transfer of telephone line
  • Support with packing belongings if required
  • Support to arrange with carpeting / curtain tracks / curtains / blinds / fixtures & fittings
  • Arrange gas reconnection
  • Arrange electrician if required
  • Arrange adaptations transfer where necessary
  • Independent Living Service notified and equipment transferred if in service
  • Key safe transferred / sited
  • Removal of garden sheds / storage etc. / plants and shrubs


Support on the Day you Move

On the day of your Supported Move our Customer Liaison Officers will help you with:

  • CLO will be available throughout move day (as required)
  • Meter readings - old property
  • Meter readings - new property
  • Check heating system is working
  • Confirm cooker installation
  • TV re-established


Support Following Your Move

After your Supported Move our Customer Liaison Officers will assist you with:

  • Keys - CLO will oversee keys handed in by customer
  • Support you to notify your utility companies
  • Garden maintenance transferred
  • Assisted bin collection transferred

Depending on the circumstances you may be eligible for a level of financial support and this will be discussed with you prior to the move.


Improvement Works

Whenever we undertake any significant improvement works the CLO’s will support you before, during and after the works. They will complete household visits to understand your individual circumstances and how we will need to plan works to your home due to hospital appointments, medical needs or work/shift patterns.

Once the works start they will visit you on a regular basis to ensure that any issues or concerns you have are resolved satisfactorily, liaising with the contractor on site.

The team of CLO’s have a wealth of experience with a practical can do attitude ensuring that you - our Customers - are supported throughout.

For more detailed information please contact our Community Liaison Team on 01246 217670.

Get in touch

Complete our online form

Call 01246 217670

Email us contactus@

Visit your local Area Office

Write to us Rykneld Homes Ltd, Pioneer House, Mill Lane, Wingerworth, Chesterfield
S42 6NG

Twitter @Rykneld_Homes

Facebook @RykneldHomes

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