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What you said about us

Thanks to everyone who has taken the time to give us feedback on the services we provide.  Your comments help shape our future service delivery.  Here are some of your comments from the past few months:

 

Freedom and independence

A customer wrote to thank us for helping them find a wheelchair friendly home. "A big thank you to everyone at Rykneld Homes. You have let me rent a beautiful wheelchair friendly bungalow. I have my freedom and independence to live my life at my pace and the freedom to do what I want without relying on external help. Many, any thanks you have made me the happiest bloke in North East Derbyshire."

Wonderful job

We were thanked for the sensitive way we dealt with a nervous customer in Renishaw. "I want to pass on my thanks for a wonderful job on the gas servicing. My daughter is a very anxious person and the operative was brilliant with her and was talking to her which made her feel more relaxed and at ease, I cannot thank them enough."

Tremendous effort

Two customers in Eckington wrote to thank staff for their support in helping them to move. "I am writing to express especial gratitude and thanks on behalf of my wife and myself for the sterling work and tremendous effort from Rykneld Homes and all the correct and timely decisions, massive help in moving our furniture and belongings, expertise, workmanship and know-how. My special thanks to the staff for understanding and acknowledging my current condition, needs and circumstances."

Fixed the issue

A customer wrote to thank us for a prompt response to a repair request. "I realised my boiler had broken at about 5:30 and called the out of hours emergency help. I am seven months pregnant and have two young children, so I needed the problem fixing. Within the hour a gentleman from Rykneld arrived and quickly fixed the issue. Thank you so much to Rykneld and the kind boiler man."

Brilliant job

The work of an operative earned praise from a customer in North Wingfield who rang to say: "He was a lovely guy and he did a brilliant job. He was very polite and did a great job of cleaning up afterwards. I think sometimes people are quick to ring up when things go wrong and I just want to say well done to him."

First class job

A customer in Grassmoor wrote to thank Rykneld Homes for the fantastic regeneration work to their homes, including external wall insulation, new roofs and windows. "The wall cladding has made these properties 100% warmer. What a first-class job all the men did, they were very polite and clean. Thanks to everyone involved - first class work. Brilliant."

Good customer care

We received praise for an operative who took the time to explain what he was doing. "He was so polite, helpful and friendly. I asked him lots of questions and he was really happy to explain everything to me in a non-technical way that I would understand. I didn't want to ignore the opportunity to note good customer service."

Get in touch

Complete our online form

Call 01246 217670

Email us contactus@
rykneldhomes.org.uk
 

Visit your local Area Office

Write to us Rykneld Homes Ltd, Pioneer House, Mill Lane, Wingerworth, Chesterfield
S42 6NG

Twitter @Rykneld_Homes

Facebook @RykneldHomes

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