Please be aware that Rykneld Homes experienced issues with its rents payments system over the May Bank Holiday period.
If you paid your rent on-line or through our automated telephone service on 29 April, 30 April, 1 May or 2 May your payment could have been affected.
We are asking customers to check their bank transaction details. Your rent payment for May could be showing as ‘pending’ and the money could be returned to your account rather than transferred to Rykneld Homes.
We are asking customers not to try to make a second payment if the first has not gone through.
If you are unsure about your payment, or have been affected, please contact us 01246 217670.