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Rykneld Homes

Bogus Callers

DATE PUBLISHED: 16 May 2022


We are aware that over the past few months there have been an increasing number of customers reporting suspicious callers to their home.

Some of the incidents have involved ‘workmen’ cold-calling at a property, claiming to be from Rykneld Homes, or North East Derbyshire District Council, and requesting entry to carry out a repair that the customer has not asked for. The workmen have then asked for payment.

We want to make clear the procedures we follow when carrying out a repair in your home:

  • We will only carry out a repair if you have contacted us first and an appointment has been made
  • Our operatives, or contractors, will not ask you for money for the repair
  • All our staff and operatives and contractors carry ID badges.

 

If you are unsure who the caller is, there are some steps you can take:

  • Check to see if you know the caller from the window
  • Keep the door on the chain and look to see who is calling before opening
  • You can ask the caller to wait outside whilst you check their identity by calling us on 01246 217670.

 

If you have any doubts about a caller claiming to be from Rykneld Homes, or working on our behalf, you should call us on 01246 217670 .

Get in touch

Complete our online form

Call 01246 217670

Email us contactus@
rykneldhomes.org.uk
 

Write to us Rykneld Homes Ltd, Pioneer House, Mill Lane, Wingerworth, Chesterfield
S42 6NG

Twitter @Rykneld_Homes

Facebook @RykneldHomes

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